Junior Help Desk Support Technician
UI Supplies Inc UI Supplies Inc Yaphank, NY Yaphank, NY Permanent Full-time Permanent Full-time From $17 an hour From $17 an hour 3 days ago 3 days ago 3 days ago Job description Help Desk Support Technician About us Uninet Imaging, Inc.
UNINET is a worldwide Original Equipment Manufacturer with over 25 years of experience in the imaging industry.
Our product capabilities and technologies have evolved throughout the years, allowing us to leverage our experience, market leadership, and R&D capabilities to serve our customers.
We are continually committed to offering the highest value products and solutions, flexible full color, and multi-use solutions with durable and reliable results.
With sales, service and distribution networks on every continent, we have earned a global reputation for high-quality products and stellar customer service delivering quality worldwide.
We are a technology-driven company inspired and committed to inventing and reinventing environmentally conscious, transformative technologies that have the power to unlock new opportunities for businesses and to reduce traditional barriers.
At UNINET, we choose to raise the bar by creating solutions that have a positive, lasting and sustainable global impact.
We are a fast growing printer company specializing in label printers and white toner transfer printers looking for an Help Desk Tech to join our team.
Candidates should have a strong work ethic, pay strong attention to detail and enjoy multitasking.
Work will primarily consist of phone and email support.
Help Desk Tech responsibilities include providing excellent customer service by responding to Service Desk calls, support site tickets and emails in a timely and efficient manner.
Following the issue to its conclusion, making sure the support tickets have all pertinent notes and info.
For more complex, unusual issues escalate/consult with senior help desk personnel to resolve the customer's issue.
Phone and email support will involve answering user's questions on our new division of DTF/DTG printer setup/onboarding, printer use, our custom software setup and use.
(Will train).
This will also involve troubleshooting software and printer issues quickly and efficiently with the goal of getting the users back up and running as fast as possible when issues arise and also the process of transferring images to garments using a heat press (Will train).
Wage is based upon experience.
Required Technical and Professional Expertise Strong communication/customer service skills and the ability to solve customer issues quickly and efficiently Good working knowledge of MS Windows Help Desk experience a plus Work Shift Monday-Friday 9am-6pm, this is a full time, permanent position Salary/Wage based upon experience Fortune 500 Benefits PTO/401k/Dental/Vision/Health/Life Job Type:
Full-time Job Types:
Full-time, Permanent Pay:
From $17.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday No weekends
Experience:
Help desk:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
UNINET is a worldwide Original Equipment Manufacturer with over 25 years of experience in the imaging industry.
Our product capabilities and technologies have evolved throughout the years, allowing us to leverage our experience, market leadership, and R&D capabilities to serve our customers.
We are continually committed to offering the highest value products and solutions, flexible full color, and multi-use solutions with durable and reliable results.
With sales, service and distribution networks on every continent, we have earned a global reputation for high-quality products and stellar customer service delivering quality worldwide.
We are a technology-driven company inspired and committed to inventing and reinventing environmentally conscious, transformative technologies that have the power to unlock new opportunities for businesses and to reduce traditional barriers.
At UNINET, we choose to raise the bar by creating solutions that have a positive, lasting and sustainable global impact.
We are a fast growing printer company specializing in label printers and white toner transfer printers looking for an Help Desk Tech to join our team.
Candidates should have a strong work ethic, pay strong attention to detail and enjoy multitasking.
Work will primarily consist of phone and email support.
Help Desk Tech responsibilities include providing excellent customer service by responding to Service Desk calls, support site tickets and emails in a timely and efficient manner.
Following the issue to its conclusion, making sure the support tickets have all pertinent notes and info.
For more complex, unusual issues escalate/consult with senior help desk personnel to resolve the customer's issue.
Phone and email support will involve answering user's questions on our new division of DTF/DTG printer setup/onboarding, printer use, our custom software setup and use.
(Will train).
This will also involve troubleshooting software and printer issues quickly and efficiently with the goal of getting the users back up and running as fast as possible when issues arise and also the process of transferring images to garments using a heat press (Will train).
Wage is based upon experience.
Required Technical and Professional Expertise Strong communication/customer service skills and the ability to solve customer issues quickly and efficiently Good working knowledge of MS Windows Help Desk experience a plus Work Shift Monday-Friday 9am-6pm, this is a full time, permanent position Salary/Wage based upon experience Fortune 500 Benefits PTO/401k/Dental/Vision/Health/Life Job Type:
Full-time Job Types:
Full-time, Permanent Pay:
From $17.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Paid time off Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday No weekends
Experience:
Help desk:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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