Desktop Support Analyst

There is a great opportunity for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format, as Robert Half Technology's new Desktop Support Technician. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. Located in the Yaphank, New York, area, this Desktop Support Analyst role is long term temporary-to-fulltime in nature. Key responsibilities - Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Curate records of daily data communication transactions, issues and remedial actions taken or installation activities - Communicate regularly and effectively with ticket submitters - Coordinate hardware repairs with the appropriate vendors - Settle computer problems, and offer suggestions on appropriate action/solutions - Offer computer desktop support in accordance with established policies and procedures - Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals If you're interested, please email me your updated resume at andrew.kim@rht.com Job Requirements - Experience writing procedure manuals, user instructions, business correspondence, and general report writing - Desktop support or related experience - Comprehensive knowledge of printers

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