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Title Clerk

Summary: Reporting to the Office Manager, process incoming titles ensuring transferability to buyer in an efficient and accurate manner. Perform all duties assigned by the Office Manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.
Job Description:
Provide prompt and courteous service. Demonstrate friendliness and greet every customer as they enter and participate at the sale. Maintain a professional appearance and work area.
Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve any customer complaints in a friendly, courteous manner. Advise the Office Manager of all serious complaints or incidences.
Verify accurate title VIN number, odometer reading, release of liens, "free and clear" title and that titles contain no alteration. Check vehicle titles for accuracy. Ensure that titles are delivered to purchasing dealer.
Maintain knowledge of DMV laws and regulations as relate to vehicle titles.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Recommend new customer services and procedures to the Office Manager.
Maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise the Office Manager and Facilities of all breakdowns and maintenance needs immediately.
Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately.
Educational Requirements and Qualifications: High School Diploma or GED preferred. One (1) year title experience at a car dealership or auction preferred.
Physical Requirements:
The physical activity requirements of the position are Light Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Constant - sitting, standing, watching, touching and fingering, listening, talking, grasping
Frequent - walking, reaching, feeling, kneeling, stooping, crouching, lifting
Occasional - pushing, pulling
Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations
Physical Working Condition: This position is subject to inside working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
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